Purchased but not personalized or shipped (Cancelation):
Product has been personalized/shipped/delivered but unused:
- Within 14 days of receipt of your order, you may request a refund.
- For personalized products (name printed dolls/backpacks), the product will be arranged for personalization within 6 to 12 hours after the order placed. Due to the specificity of the personalized product, once the product finished personalized, if you apply for a refund, you will be charged up to 40% restocking fee. (this is withheld from refund).
- For the 40% restocking fee, please understand that any personalized items are not able to be resold, if you have decided to take a refund, please reject this package when it arrives. After the package returned to us, we will donate the doll in your name or your daughter's name to children in poor mountainous areas of Indonesia, China, and Sri Lanka. The restocking fee you offered will cover the shipping cost and helps us spread your love to the world.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We do not offer free return shipping, nor do we refund any fees incurred for shipping returns.
- ***Limited edition product(s) cannot be refunded or returned after the order placed unless the product(s) is faulty before received.
- To claim a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at email@example.com .
- We do not offer returns except in EXTREME cases of breakage/malfunction.
Late or missing refunds:
Shipping damage claims:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.